RED ZONE

Return & Refunds Policy Page

At redzoneshop.com, we want you completely satisfied with your purchase. If for any reason you're not happy, we offer 60-day returns.

1. Return Policy Details

     
  • Return period: You can return items within 60 days of receiving your order.
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  • Item condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
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  • Non-returnable items: Some items are non-refundable, including opened or used products and any gifts provided with the product.
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  • Return shipping costs: You're responsible for your own return shipping costs. We recommend a reliable, trackable service for safe and timely delivery.
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  • Restocking fee: We do not charge any restocking fee.

2. How to Return an Item

     
  1. Send an email to info@redzoneshop.com titled "Return + Your Order Number." Specify the reason for your return.
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  2. Our customer service team will reply within 24 hours. We'll verify your pickup location and pickup time.
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  3. Once we get your confirmation, we'll send you a shipping label. Carefully package the product in its original condition.
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  4. Once the package reaches our warehouse, we'll check the product's condition and restock the item.
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  5. Once all steps are complete, we'll start the refund process.
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  6. You'll receive your refund on your original card within 10 business days.

3. Exchange Policy

The customer bears the exchange cost for the replacement product.

     
  1. You have 60 calendar days to exchange an item from the date you received it.
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  2. Send an email to info@redzoneshop.com titled "Exchange + Your Order Number." Specify the reason for your exchange.
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  3. Our customer service team will reply within 24 hours. We'll verify your pickup location, pickup time, and the exchange item you want.
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  4. Once we get your confirmation, we'll send you a shipping label. Carefully package the product in its original condition and attach the label to the package.
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  5. Once the package reaches our warehouse, we'll check the product's condition and restock the item.
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  6. Once all steps are complete, we'll ship out the replacement package.

4. Damaged Product Policy

If your parcel arrives damaged, refuse delivery if possible and contact us immediately. If you notice the damage after delivery, email us within 24 hours at info@redzoneshop.com with photos of the damaged item and packaging so we can help.

Please include photos of the damaged product and packaging, your order number, and a brief description of the issue. If the product arrives damaged or defective, Red Zone covers the return shipping cost and ships a replacement to you at no additional shipping charge.

Customer Service

  Phone: +1 818-634-7310
  Email: info@redzoneshop.com
  Address: 6411 Van Nuys Blvd, Van Nuys, CA 91401, United States
  Support: Monday to Saturday, 11:00 AM – 7:00 PM. Sunday, 11:00 AM – 6:00 PM.