At RedZoneShop, we want you to be completely satisfied with your purchase. If for any reason you're not, our return and exchange policies are here to help.
- Eligibility: You can return any unworn product for a full refund within 60 days of the purchase date.
- Condition: Items must be in their original condition and packaging. Worn or damaged merchandise cannot be returned unless defective.
- Process: To initiate a return, please contact our customer service team at [customer service contact information] to receive a Return Authorization (RA) number.
- Refunds: Once we receive and inspect your returned item, a full refund will be issued to your original method of payment within [specify number of days] business days.
- Shipping Costs: Customers are responsible for return shipping costs unless the item is being returned due to an error on our part (e.g., wrong or defective product).
- Eligibility: Exchanges are accepted within 90 days of the original purchase date.
- Flexible Exchange: You can exchange your item for any other merchandise available on RedZoneShop. The item must be in unworn condition and in its original packaging.
- Price Difference: If there is a price difference between the exchanged items, we will either refund the difference or ask for additional payment to match the price of the new item.
- Process: Contact our customer service team to initiate an exchange and receive instructions on how to proceed.
- Return Labels: RedZoneShop does not provide return shipping labels unless the item you received was incorrect or defective.
- Processing Time: Refunds or exchanges will be processed upon receipt and inspection of the returned item.
- Customer Service: If you have any questions or need assistance with a return or exchange, please contact our customer service team.